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Terms and Conditions

Background

ArborHub Pty Ltd ABN 86 683 898 277 (trading as GoTreeQuotes) connects customers looking for quotes on a range of tree services with local providers. Customers visit one of our sites and specify which service they would like performed along with their contact information. This information is then sent to up to three local providers for quoting.

 

Agreement

This agreement is made between the provider (you) and ArborHub Pty Ltd (us or we). By completing and signing this agreement, you agree to the terms and conditions contained herein.

On signing up, you are required to specify:

  • The type of service you wish to receive leads for (tree services)
  • The geographic area where you would like to receive leads, and
  • The maximum number of leads you would like to receive per week.

We will not exceed the requested number of leads unless authorised by you.

You can amend these variables at any time by emailing [email protected] or by calling 1800 161 275.

We will endeavour to supply the requested number of leads, however we cannot guarantee that this number will be achieved.

 

Accepting Leads

We charge for leads irrespective of whether or not a sale is concluded between you and the potential customer.

 

We do not charge a commission on sales that do go ahead.

 

Rejecting leads
You have the option of rejecting leads for the following reasons:

  • The customer is non-contactable (incorrect contact details) within 3 business days – provided that you reject the lead after 3 business days and before 5 business days of us providing the lead.
  • The person is not likely to have the service completed within 3 months – provided you reject the lead within 5 business days of us providing the lead.
  • The lead was received via your own marketing activities prior to receiving the lead from us – provided you reject the lead within 5 business days of us providing the lead; and
  • The tree in question is not on their land or they cannot give authorisation to work on the tree – provided you reject the lead within 5 days of us providing the lead.

Rejection of leads is only accepted by using the specific link in the lead email notification and providing a reasonsfor the rejection, and within the time period specified above.

 

Payment

You agree to pay us the fee for each lead, irrespective of whether a sale is made. Leads that have been rejected in accordance with the rejection reasons listed above will not be charged to your account. Invoices are sent via email fortnightly for the leads that have been delivered that past fortnight.

Payment methods accepted are credit card or bank account. The invoiced amount will be automatically deducted three to five days after each invoice is issued.

In the event that an invoice is not paid, any fees, expenses or liabilities incurred in recovering payment for an invoice, including but not limited to any legal fees, court costs and disbursements (on a full indemnity basis), and debt collector fees are payable by you.

 

Cancellation of Agreement

There is no minimum time frame or minimum spend attached to this agreement, simply pay for the leads you receive that you have not rejected.

In order to cancel the service, providers can pause their account by emailing [email protected] or calling 1800 161 275. We will cancel the service immediately after receiving a notification from you.

 

We may cancel this agreement if you are in default of any obligation of this agreement, repudiate this agreement, are insolvent, or default on any payment obligation under this agreement.

Once this agreement is cancelled, an invoice will be generated and payment will be debited from your supplied credit card or bank account within 3 days of notification unless other payment methods have been agreed upon. Cancellation of this agreement does not release you from the obligation to pay any outstanding fees or from any other obligation under this agreement.

 

Reviews

You agree to allow us to collect reviews regarding you and the services that you provide and to post those reviews on our website and otherwise distribute those reviews at our discretion.

To the maximum extent permitted by law, we do not accept any responsibility whatsoever for any injury, loss, or damage that you may suffer, directly or indirectly, as a result of the content of any review mentioned in this clause, irrespective of how that injury, loss, or damage is caused (including where it is caused by negligence, defamation, or falsehood).

 

Privacy

You agree not to use, distribute, or sell any of the information provided by us about the customer other than for providing a quote for the service requested unless express permission is granted by the customer.